How do I file an insurance claim for the rental car?

Insurance Claim Process

If you need to make an insurance claim with Simba Car Hire, follow these steps:

 

1. Report the Incident Immediately:

• Accident or Damage: Notify Simba Car Hire as soon as possible if you are involved in an accident or if the vehicle sustains damage.
  

• Theft: If the vehicle is stolen, report it to the local police and obtain a police report.
  

2. Complete the Required Documentation:

• Incident Report: Fill out an incident report form provided by Simba Car Hire, detailing the circumstances of the accident or damage.
  

• Photos and Evidence: Take photos of the damage, the accident scene, and any other relevant evidence to support your claim.
  

3. Submit the Claim:

• Documentation Submission: Submit all required documents, including the incident report, photos, and police report (if applicable), to Simba Car Hire’s claims department.
  

• Claim Form: Complete and submit any additional claim forms as instructed by Simba Car Hire.
  

4. Review and Assessment:

• Claim Review: Simba Car Hire will review your claim and assess the damage or loss.
  

• Insurance Assessment: The insurance provider may also conduct their own assessment if necessary.
  

5. Resolution and Payment:

• Approval: Once the claim is approved, any applicable costs will be covered according to your insurance policy.
  

• Deductible: If there is a deductible or excess amount specified in your policy, you will be responsible for paying that amount.
  

6. Follow-Up:

• Claim Status: Stay in contact with Simba Car Hire for updates on the status of your claim.
  

• Additional Information: Provide any additional information or documentation if requested.
  

Key Points:

• Timeliness: Report incidents and submit claims as promptly as possible.

• Documentation: Keep thorough records and provide all necessary documentation.

• Coverage: Ensure you understand your insurance coverage and any potential deductibles or exclusions.